“Free” is an extra discount we offer to our members on top of the listed product price.
Please see the section below for an explanation of eCashback.
eCashback is voucher given to our members, which can be used as cash rebate to offset subsequent purchases. Usually, members gain $20 eCashback for every $100 spent; for every $100 spent, you can use a $20 eCashback voucher to offset the payment.
Please see the following illustration for an exemplified explanation.
If you choose to use eCashback vouchers to offset your purchase, you will only gain 3% of the final net amount paid after offsetting of the eCashback voucher.
You can find the eCashback vouchers by clicking on the eCashback tab located at the top of the page in desktop view or listed in the menu tab in mobile view.
You can use the eCashback voucher for your next purchase once it is credited to your account. The eCashback voucher is automatically credited to your account after payment for your order has been completed.
Members will get $20 eCashback vouchers for every $100 spent. Computation will be based on the final net amount on a single sales agreement and excludes delivery, installation, disposal and additional service charges.
Yes, you can still gain or use eCashback if you make payment by instalment.
However, please note that the minimum spending for payment by instalment is $500, excluding usage of eCashback and Credit.
To use existing eCashback vouchers, please select “I would like to use my eCashback!” in “Step 2: Billing Information” of the Checkout page.
Please refer to the following image.
You will not gain any eCashback for the following reasons:
However, if you are a member and the eCashback vouchers did not appear on the “My eCashback” page after order confirmation, please contact our Customer Service team via the WhatsApp icon on the bottom left of the web page. In order to facilitate a faster response. please send us the following information:
No, they are different. Members will gain a $20 eCashback voucher for every $100 spent. You can use the eCashback gained to offset your subsequent purchase; for every $100 spent, you can use a $20 eCashback voucher.
On the other hand, Credit is the equivalent of cash on Audio House website. There are no conditions for the usage of Credit.
There is no expiry date for eCashback and Credit.
If you choose to use eCashback vouchers during checkout but did not complete the payment, the eCashback vouchers will not return to your account automatically as it is linked to the incomplete order.
To retrieve your eCashback vouchers and reset the payment options, please refer to the following steps:
Step 1: Login to your member account on our website.
Step 2: Go to the “My Orders” page.
Step 3: Locate the incomplete order. The status of the order should be “Active.”
Step 4: Click on the green “Make Payment” button, as seen in the image below. You do not have to complete payment for the order. Do check the “My eCashback” page about 5 minutes after completing the steps above to confirm the eCashback balance.
Credit is the equivalent of cash and can be used on our website and at our showroom.
Credit has no expiry date and can be used with no minimum spend.
The Credit tab can be found at the top of the page in desktop view or listed in the menu tab in mobile view.
To use Credit when making a purchase online, please enter the amount of Credit that you want to use and click “Pay with Credits" in “Step 3: Payment (Credit)” of the checkout page. Our website will also indicate “Your Credit balance”.
If you choose to use Credit during checkout but did not complete the payment, the Credit will not return to your account automatically as it is linked to the incomplete order.
To retrieve your Credit and reset the payment options, please refer to the following steps:
Step 1: Log in to your member account on our website.
Step 2: Go to the “My Orders” page.
Step 3: Locate the incomplete order. The status of the order should be “Active.”
Step 4: Click on the green “Make Payment” button, as seen in the image below. You do not have to complete payment for the order. Do check the “My Credit” page about 5 minutes after completing the steps above to confirm the Credit balance.
Yes, you can use both Credit and eCashback vouchers simultaneously while paying for an order.
If you use both Credit and eCashback on the same purchase, you will receive 3% of the net amount paid in cash and Credit in eCashback rebate.
Yes, you can use Credit to pay for Delivery charges and Audio House Installation charges.
However, you cannot use Credit to pay for any installation or additional service charges where payment has to be made directly to the delivery or installation team.
If you have purchased an item at Audio House and found the exact same brand, model and colour of the item retailing for a lower price at another authorized dealer in Singapore within 7 days from the date of delivery or self-collection of the item, we will match the lower price. The pricing from the other authorized dealer must be current.
The following Price Match Terms and Conditions apply.
Yes, you will receive $20 eCashback for every $100 spent if you don't use eCashback for the purchase. The eCashback you receive will be based on the lower price after the Price Match.
Yes, usage of eCashback vouchers is determined by the price of the item after the Price Match.
*IPP refers to Instalment Payment Plan
Please click here for step-by-step payment guide and insert here.
You can only make payment by cash at our showroom.
If you are encountering payment gateway errors, we recommend trying the following options:
If you continue to encounter payment gateway errors, please contact us for assistance.
Our system will generate an order number after proceeding to the payment gateway. Unpaid orders will be cancelled by our system after 24 hours, but the order number will still be displayed in the member's order history. All unpaid or cancelled orders will not affect future payments.
The system generates an order number even if you choose not to complete the order as long as you proceed to our payment gateway.
You will receive an order confirmation email for purchases made from our website (ESCO/ESSA orders). For purchases made at our showroom, only hardcopy receipts will be provided (BDSA orders).
Please check the spam or junk folder of your email if you cannot find the order confirmation email in your inbox.
If you have tried but still cannot find the order confirmation email, please check that your registered email address is correct. Click on your account’s name to access the user profile page.
If you have completed the above-mentioned steps but still cannot find the order confirmation email, please contact our Customer Service team for assistance.
Upon completion of payment, the system may take up to 15 minutes to update the payment status on the "My Orders" page.
If the order status is not updated after 15 minutes or if the order status is “Cancelled,” please send us the following information for us to assist:
Our customer service team will contact you within 1- 3 working days.
Instalment plans available include:
Please refer to the image below for the instalment plan tenure options.
Audio House accepts all online purchases but stock availability is based on a first come first served basis and subject to real-time changes to our inventory. Please contact us if you need to check on stock availability.
In the event that we are unable to fulfil your order, we will contact you with an alternative, or provide a full refund.
No. The products indicated as “Online Exclusive Product” are only listed on our website, and not displayed at the showroom.
If stock for your order is not available, we will provide an estimated delivery period or suggest an alternate model.
Pre-Order refers to the product not having in stock at the point of time and is opened for pre-order. If stock for the Pre-Order item is not replenished within 30 days, a full refund of the order will be provided.
All products quotations have to be provided by our Sales team. Please contact us via whatsApp so that we can arrange for assistance.
No. Display sets are only sold at our showroom so that customers can inspect the condition of the product before making the purchase.
For selected models, free gifts are provided by the brand agents. Free gift redemptions vary from brand to brand. Please contact us to check on the redemption process.
Please click on this link: https://events.audiohouseconcierge.com.sg/
KIV refers to orders with an open delivery date. You can choose the KIV option when you checkout on our website if you do not want to fix a delivery date yet.
We can hold your order as KIV for up to 3 months. Please contact us if you need the order to be held for longer periods.
However, do note that we require at least 30 days advance notice to fix the delivery date for all KIV orders. This is because all orders are subject to stock availability. There is a chance that the product you purchased 3 months ago cannot be delivered on your preferred delivery date. If it is out of stock at that point in time or if the brand agent has announced that the product model is end-of-line.
We will do our best to ensure that you receive the products that you have chosen. Should the products be out-of-stock or end-of-line, we will inform you of the ETA or suggest an alternate model.
As self-collection is subject to stock availability, please contact us to check on stock availability 3 working days before coming to our showroom for collection. There are some items that need a longer period for self-collection. Please refer directly to the product listing for the information.
Please present the Order Confirmation email, Pre-order or Sales Agreement at the Member Services counter of our showroom.
You can collect your order from our showroom at 23 Ubi Road 4, Audio House Building Singapore 408620. We are open daily from 1230hrs to 2100hrs.
You can choose to self-collect if the option is available. Please see the screenshot below for reference. Simply select the self-collect option instead of delivery in the drop-down bar.
If the self-collection option is not available and you want to self-collect the order, please contact us for further assistance.
No. Self-collection is subject to stock availability.
Please take note of the following prerequisites for delivery:
Standard Delivery will be performed by the Audio House delivery team or the brand agent’s delivery team.
You may schedule for delivery on our website if the model is to be delivered by the Audio House delivery team. Delivery is subject to stock and delivery time slot availability.
If the order is to be delivered by the brand agent’s delivery team, the option to choose the delivery date and time will not be available during checkout. After order confirmation, Audio House staff will contact you within 1-3 working days to schedule the delivery.
*Delivery by the brand agent is subject to the agent’s delivery policy and additional charges may apply for the delivery team to carry the good(s) up/down staircases, dismantling and reassembling work, and disposal of old appliances.
Standard delivery is available on Monday to Saturday only. No delivery will be made on Sunday and Public Holidays.
The available time slots are:
You can find the delivery date and time slot on the “Order History” page of our website and the order confirmation email, as seen in the screenshot below.
To confirm other delivery details, please contact our Customer Service team for assistance.
Delivery will be scheduled according to the date and time slot selected during checkout. However, delivery is subject to stock availability and Audio House will contact you if the delivery needs to be rescheduled.
Standard delivery charges are listed on our website for all products. Please click on the product page to see the delivery charge for the selected item.
If free delivery is provided for the product, it will be listed, as seen in the image below.
For orders with multiple products, delivery charges will be updated and re-calculated during checkout, as shown in the screenshot below.
No. Delivery is charged according to the number of items in a single order. Delivery will be charged accordingly unless stated. Please check the shopping cart for the final total delivery charges. If free delivery is provided for the product, it will be listed, as seen in the image below.
No, we cannot fulfil the request for online purchases. Please visit our showroom for a delivery quotation by our Sales team before making your purchase.
You have to contact us at least 3 days before the scheduled delivery date to postpone the delivery. Otherwise, a $50 administration fee will be imposed.
Please contact us if it is beyond the scheduled time slot so that we can check on the status of your delivery.
No. Delivery is strictly according to the scheduled time slot. We will try our best to adhere to the scheduled time slot but delivery may occasionally be delayed by traffic or weather conditions, and delivery cum installation time for preceding customers.
For Standard Delivery orders delivered by the Audio House, you can choose the Delivery Date and Time Slot when checking out as shown in the image below.
If the order is to be delivered by the brand agent, the option to choose the delivery date and time will not be available during checkout. After your order is confirmed, Audio House will contact you within 1-3 working days to schedule the delivery. Delivery by brand agent is subject to their delivery policy.
If the order is to be delivered by the brand agent, the option to choose the delivery date and time will not be available during checkout. After your order is confirmed, Audio House will contact you within 1-3 working days to schedule the delivery. Delivery by the brand agent is subject to their delivery policy.
Yes, our delivery team will call 30 minutes to 1 hour before arrival.
Please note that customers with KIV orders (no fixed delivery date) must inform us at least 30 days in advance to fix the delivery date.
This is because all orders are subject to stock availability. There is a chance that the product you purchased 3 months ago cannot be delivered on your preferred delivery date if it is out of stock at that point in time or if the brand agent has announced that the product model is end-of-line.
We will do our best to ensure that you receive the products that you have chosen. But should the products be out-of-stock or end-of-line, we will inform you of the ETA or advise an alternate model.
Products that are available for Same Day (1st image) or 3 Hours (2nd image) express delivery will be listed on our website, as shown below:
If the product you are interested in does not have the express delivery banner, please contact us to check if there is ready-stock available for express delivery.
|Express Delivery||3 Hours Express Delivery||Same Day Express Delivery|
Selected models of:
Selected models of:
Drop & go only. Installation has to be arranged separately. Additional charges apply.
Basic setup of appliances only.
TV wall mount Installation has to be arranged separately. Additional charges apply.
Excluding public holidays
Mondays - Fridays
Excluding weekends and public holidays
|Cut off time||
Last order 9.00 pm
Last order 2.00 pm
|Delivery time slot||
Within 3 hours of delivery confirmation
5pm - 10pm
Standard delivery charge + $10 per item
Payment process to be advised by Customer Service team
Standard delivery charge + $20 cash per item
Additional $20 cash per item pay to the express delivery team upon receipt of goods
|How to arrange delivery||WhatsApp 9233 7914 or contact your Salesperson||WhatsApp 9233 7914 or contact your Salesperson|
|Delivery by||Delivery by courier||Audio House Express Delivery Team|
Please WhatsApp Express Delivery number 9233 7914 or call your Salesperson.
No. We cannot arrange for a specific timing or provide a shorter time slot. Same Day Express Delivery is strictly between 5 pm - 10 pm only.
No. For instance, wall mounting installation for TV must be arranged separately.
Exception is given to basic installation for washers on a case-by-case basis.
Please read the Standard Delivery policy carefully for full information.
Installation service may be provided by Audio House or the brand agent for a fee. Please contact us so that our Sales team can get in touch with you to provide an installation price chart or a quotation.
Kindly note that installation may not be available for selected products. Please contact us to check on this.
Service Charge for Dismantling of Fridge Doors (Per item)
1 - 3 Door Fridge (top-bottom)
+ $20 to dismantle the door(s) of one fridge.
Side-by-side Door Fridge
+ $30 to dismantle the doors of one fridge.
4 - 6 Door Fridge
+ $50 to dismantle the doors of one fridge.
Any additional delivery charges are paid in cash to our delivery team.
The charges listed are only applicable for order(s) delivered by the Audio House delivery team.
You have the right to cancel your purchase within 7 days from receiving the goods.
Within 7 days of delivery/collection.
Yes. Please bring along your payment slip, credit card and invoice.
Refunds will be made to the same bank account as the credit card used for the purchase.
Yes, as long as it is reported to us within 7 days of delivery or collection.
To report a suspected defect, please:
We will try to arrange for a replacement of the defective product as soon as possible. However, please understand that the 1-1 exchange is subject to stock availability and delivery schedule.
You can contact Audio House to report the suspected defect within 7 days of collection/delivery. From the 8th day onwards, please contact the brand agent’s service centre for warranty claims.
Please note that the warranty period varies from brand to brand.
If the delivery of the order is fulfilled and the product is found to be defective, we will make a delivery arrangement for 1-1 exchange.
If the order was fulfilled via self-collection, please bring the item to our Ubi showroom for the 1-1 exchange.
Yes, you can. Price difference can be top-up or refunded to you.
Yes, you need to bring the item in its original packaging along with the original receipt, warranty card, as well as any accompanying free gifts, vouchers, and/or accessories associated with the purchase for the 1-1 exchange.
Warranty provided by the brand agent = Claim from the brand agent
Warranty provided by Audio House = Claim from Audio House
Extended Warranty purchased from Audio House = Claim from Audio House after the brand agent‘s warranty period expires
The warranty period for each item is listed on our website and in the order receipt. Please note that the warranty period varies from brand to brand.
The warranty period starts from the date of collection or delivery.
Please keep all original copies of tax invoice, delivery order and warranty card for claims.
Serial numbers are often found on the back, bottom or an inside compartment of the product unit. In most cases, the serial number may also be adjacent to the unit barcode. It can also be found on the product packaging.
Registration for the warranty can be made at the brand’s local website or by following the instructions on the warranty card or product manual.
You can purchase extended warranty for most electrical and electronic appliances sold at Audio House.
However, extended warranty cannot be purchased from Audio House for digital cameras, computer and related products, home living products, food and beverages, toys, hygiene products and perishable items.
The purchase price of the extended warranty is based on the members’ special price of the product before eCashback usage.
Yes, you can purchase the extended warranty within 1 month from the product’s delivery or collection date. The purchase price of the extended warranty is based on the members’ special price of the product before eCashback usage.
The extended warranty will kick in once the brand agent’s warranty period expires.
The extended warranty coverage is based on the original warranty coverage by the brand agent. For complete information, please refer to the brand agent's warranty policy.
Extended Warranty does not cover the following circumstances:
As per the extended warranty policy, if the product is deemed beyond repair by our technician, Audio House will propose a new and equivalent replacement model that can be purchased at 50% of the current price at which the model is sold.
The extended warranty will be deemed void once the replacement model has been purchased by the customer.
The Extended Warranty Policy is as follows:
Purchases made from our showroom and not via our website (order number beginning with BDSA or BDIN) will not be visible on the My Orders page on our website.
Generally, the tax invoice or delivery order will be given upon delivery or self-collection. If you did not receive the tax invoice/delivery order or have misplaced it, please contact our Customer Service team for a softcopy.
Regrettably, the billing address cannot be changed after order confirmation. However, we can help to cancel the original order so that a new order with the right address can be made. Please contact our Customer Service team if you require assistance.
You can register on our website registration page at https://audiohouse.com.sg/register.php.
There is no membership fee.
Membership is free for life.
If you are unable to access your account because you have forgotten your password, please click on the “Forgot Password?” link on the "Log In” page to reset your password using the registered email. A password reset link will be sent to your email address after you click on “Send”. Please refer to the screenshot below.
Click on your account name in the desktop view or the “User” button in the menu for mobile view to see your profile information. Edit accordingly and click on “Save Changes” to update.
23 Ubi Road 4, Audio House Building, #01-01, Singapore 408620
We are located right next to the Ubi MRT Station. You can leave the station via Exit A and cross the road (Ubi Ave 2) to reach our building.
You can also take bus 8, service 22, 61, 65, 66 and 137 to the bus stop “Ubi Station Exit A (71129)” or “Ubi Station Exit B (71121)”.
Yes, we do have parking available but spaces are limited. Please refer to the image below for the parking rates. On weekends and public holidays, we provide free valet parking. Vehicles must be collected by 2030hrs.
We are open daily from 1230hrs to 2100hrs