Terms & Conditions

These Terms and Conditions constitute a legally binding contract between the customer (“you”) and Audio House Marketing Pte Ltd and apply to the ordering purchase, fulfilment and delivery of goods (“Goods”) from Audiohouse.com.sg. By placing an order for Goods from Audio House you agree to these Terms and Conditions.

The Terms and Conditions contain important information about the ordering, processing, fulfilment and delivery of Goods.

1. DEFINITIONS

In these Terms and Conditions: “Account” means a personal account created by you on the Website; “Additional Delivery Charge” has the meaning given in Section 3.4; “Delivery Charge” has the meaning given in Section 3.3; “International Delivery Charges” has the meaning given in Section 3.5; “Order” means an order for Goods, placed on the Website; “Password” means the password needed to access your Account; “Pre-Orders” means an Order placed to reserve a product that is not in stock at the time the Order is placed; “Restricted Goods” means Goods which are only intended to be viewed, played, listened to or otherwise utilised by a person of at least a certain age; and “Website” means Audiohouse.com.sg.

2. YOUR USE OF AUDIO HOUSE ONLINE

Use of Audio House Online is limited to parties that can lawfully enter into and form contracts under the laws of Singapore. You may not misuse Audio House Online. You may use Audio House Online only as permitted by applicable Regulations. You must not use Audio House Online: (i) in any way that causes, or is likely to cause, Audio House Online, or any access to it, to be interrupted, damaged or impaired in any way; (ii) for fraudulent purposes, or in connection with a criminal offence or other unlawful activity; or (iii) to cause annoyance, inconvenience or anxiety. The licences granted by Audio House under these Conditions terminate if you do not comply with these Conditions and any other Applicable Terms. We reserve the right to refuse service, terminate accounts or remove or edit content if you are in breach of applicable Regulations, these Conditions or any other Applicable Terms.

3. PRICING & TAXES

3.1 Prices for Goods are as shown on the Website.
3.2 Audio House reserves the right to change the prices of Goods at any time without notice to you.
3.3 In addition to the price for the Goods, you will also need to pay the advertised delivery charge and installation charge (if any).
3.4 Delivery charges are only delivery to local addresses only.
3.6 By placing an Order you agree to pay the price for the Goods, any Delivery Charge, and any installation charges.
3.7 All prices, Delivery Charges and Installation Charges quoted are in Singapore dollars and are inclusive of GST.
3.8 All delivery charges do not include disposal.

4. AUDIO HOUSE MEMBERSHIP

4.1 Please ensure that you enter all information carefully when creating an Account. You warrant to Audio House that all information provided by you in relation to your Account is complete, true and accurate.
4.2 All Cashback issued by Audio House through e-wallet can only be used at Audio House e-commerce and in-house.
4.3 Cashback mechanics will be updated at the management’s discretion.
4.4 You must notify Audio House immediately if you become aware of any actual or potential unauthorised use of your Password or Account.
4.5 Except to the extent otherwise required by law (including, without limitation, the Singapore Consumer Law), Audio House will not be liable to you, or any other person, for any loss, damage, cost or expense suffered as a direct or indirect result of: (i) your Account information being incomplete or inaccurate; or (ii) any unauthorised use of your Password or Account which takes place before you notify Audio House, whether in contract, negligence or any other tort, equity, restitution, strict liability, under statute or otherwise at all.
4.6 If Audio House suffers any loss, damage, cost or expense as a result of any unauthorised use of your Password or Account which takes place before you notify Audio House then you must pay Audio House the amount of that loss, damage, cost or expense if Audio House asks you to.

5. ORDERS

5.1 You can place an Order by following the instructions on Audio House website.
5.2 An Order submitted by you is an offer by you to purchase the Goods for the price plus the Delivery Charge as shown at the time of submission of your Order and any applicable Installation Charge. Audio House may accept or reject your offer in its absolute discretion. In particular, but without limitation, Audio House may reject Orders for commercial quantities of Goods.
5.3 Each Order that you place will, if accepted by Audio House, be a separate and binding agreement between you and Audio House with respect to the supply of the relevant Goods, in accordance with these Terms and Conditions.
5.4 If you place an Order for someone else to receive the Goods you must obtain their consent before providing Audio House with their personal information and, by placing an Order, you confirm to Audio House that you have done this.
5.5 Please ensure that you enter all information carefully when placing an Order. You warrant to Audio House that all information provided by you in relation to each Order is complete, true and accurate.
5.6 Please check your Order carefully (including the quantities ordered) before submitting it as Orders may not be able to be changed or cancelled once Audio House has accepted the Order. Audio House will use reasonable endeavors to cancel or change the Order if it has not already been shipped but makes no representation that it will be able to do this.
5.7 Except to the extent otherwise required by law, Audio House will not be liable to you, or any other person, for any loss, damage, cost or expense suffered as a direct or indirect result of your Order information being incomplete or inaccurate or as a result of being unable to change or cancel your Order once it has been accepted by Audio House, whether in contract, negligence or any other tort, equity, restitution, strict liability, under statute or otherwise at all.
5.8 Where you place separate Orders the Goods will be delivered separately and a separate Delivery Charge will apply to each Order. Audio House cannot consolidate separate Orders into one delivery.
5.9 You acknowledge that all Goods that you Order are intended for personal, domestic, non-commercial use only.
5.10 The internet can be an unstable, and sometimes insecure, marketplace. At times the facility to place Orders may not be available, your Order might not be received, your Order may be lost or misdirected, or your Order might be delayed.
5.11 You must take your own precautions to ensure that the process which you employ for accessing the Website does not expose you to risk of viruses, malicious computer code or other forms of interference which may damage your computer system, and contains appropriate protection to prevent damage to your computer system caused by viruses, malicious computer code or other forms of interference.
5.12 Except to the extent otherwise required by law, Audio House will not be liable to you, or any other person, for any loss, damage, cost or expense arising out of or in connection with you accessing the Website, whether in contract, negligence or any other tort, equity, restitution, strict liability, under statute or otherwise at all.

6. AFTER YOU HAVE SUBMITTED AN ORDER / PAYMENT

6.1 When you submit an Order you will receive an Order reference number via e-mail.
6.2 Audio House will process payment for your Order when, or shortly after, you place your Order. Your Order is deemed to be accepted by Audio House when Audio House does this, however Audio House may, in certain circumstances, cancel your Order after acceptance as set out in these Terms & Conditions. In the event that Audio House cancels your Order having already processed payment, it will refund full payment. This Section 6.2 does not apply for Pre-Orders, which you are paying for by credit card.
6.3 If you are paying for a Pre-Order by credit card, Audio House will take full payment. If the Pre-Order item is not available, Audio House will refund payment in full.
6.4 When Audio House accepts an Order it represents an agreement by Audio House to supply the Goods to you in accordance with your Order subject to receiving payment from you and subject to these Terms and Conditions.
6.7 You must pay for Goods by credit card (Visa or Mastercard) and by Audio House Cashback via members’ e-wallet. By providing your credit card/payment card/gift card you authorise Audio House to deduct the price and the applicable delivery charge(s) from such card.
6.8 Audio House reserves the right to change the payment methods that can be used for Orders at any time in its absolute discretion.
6.9 Audio House may not be able to, or may decline to, accept payment from you by your nominated payment method at any time for any reason including, without limitation: (a) where our fraud detection systems detect possible irregularities; (b) because your financial institution has declined payment; or (c) because your payment card has expired. Where this is the case, Audio House reserves the right to cancel your Order and/or place your Order on hold and request and you to provide additional information (for example, proof of identity documents) or arrange payment by another method.
6.10 Goods that you have ordered will not be dispatched to you until your payment for the Goods has cleared. If your payment cannot be processed, your Order will be rejected and we will notify you by email.
6.11 Audio House has a 7-day money back guarantee policy, with no questions asked upon refund within 7 days. This applies if the goods are in perfect condition and the packaging remains in an “as new” state. Provided that, you will be responsible for the cost of retuning the goods to us within 7 days. A full refund of the value of the goods (excludes delivery and installation charges) will be made upon our receipt of the returned goods. Refund will be given through the same method as payment was made.
6.12 Delivery charges are non-refundable.
6.13 Audio House will not hesitate to take legal actions in the case of the following: (a) Users attempt to change, add to, remove, deface, hack or otherwise interfere with the Site or any material or content displayed on the Site; (b) Users access or use the Site in any way that could or is intended to damage or impair the Site, or any server or network underlying the Site, or interfere with anyone else's use and enjoyment of the Site. (c) Fraudulent use of credit card. Liability for any fraudulent use of credit card will be on the user and the onus to prove otherwise shall be exclusively on the user. Audio House reserves the right to terminate the services or part thereof, with or without cause at any time. We shall not be liable for any damages, losses, cost or expenses howsoever caused by arising out of termination of any part of the services, to you or any other individual. This termination may apply to the voiding of the sale of all products on the Site, regardless of whether payment has been made (in which case the payment shall be refunded to the customer or the issue resolved on a case-by-case basis). The cancelling, blocking or denying of a sale or purchase can be effectuated in the event of suspected fraud, hacking or technical or server complications.

7. CANCELLATION OF ORDERS

7.1 Audio House reserves the right to cancel, at any time before delivery and for whatever reason, an Order that it has previously accepted.
7.2 Where Audio House cancels your Order after acceptance it will send you an e-mail notifying you of cancellation..
7.3 In the event of Audio House or you cancelling your Order after payment has been processed, Audio House will refund any money paid in respect of that Order.
7.5 Except to the extent otherwise required by law as expressly set out in these terms and conditions, Audio House will not be liable to you, or any other person, for any loss, damage, cost or expense suffered as a direct or indirect result of cancellation of your Order, whether in contract, negligence or any other tort, equity, restitution, strict liability, under statute or otherwise at all.

8. AVAILABILITY OF GOODS

8.1 As Audio House is dependent upon its Suppliers to provide stocks, Audio House cannot guarantee availability at all times. You acknowledge and agree that, from time to time, certain Goods may be out of stock or unavailable. Audio House reserves the right to withdraw or suspend from sale any Goods displayed on the Website, either temporarily or permanently, at any time without notice to you. Except to the extent otherwise required by law, Audio House will not be liable to you, or any other person, for any loss, damage, cost or expense suffered as a direct or indirect result of the unavailability of any Goods at any time, whether in contract, negligence or any other tort, equity, restitution, strict liability, under statute or otherwise at all.

9. DELIVERY

9.1 Risk and title in Goods passed to you on the date and time of delivery of the Goods to the delivery address provided in your Order.
9.2 Goods will only be delivered to addresses within Singapore.
9.3 You may opt for self-collection of goods ordered, at Audio House Bendemeer (72 Bendemeer Road, Luzerne Building #01-20/22, Singapore 339941).
9.4 Delivery cost does not include installation. Installation cost and any other 3rd party cost applies separately.
9.5 On delivery you may be required to sign a proof of delivery document. If you are not available to take delivery, your Goods will be taken to a local depot or post office and a calling card containing the relevant contact details will be left at the delivery address.
9.6 If you require Goods that you have ordered to be re-directed to an address which is not the original Order address Audio House may charge you a reasonable fee for doing this.
9.7 For all products other than consumer electronics products stock will be labelled on the Website as either: “In Stock”, “Awaiting Stock” or “Special Order”: • In Stock - Audio House aims to have the Goods dispatched to you within 5 business days (some goods will be dispatched significantly quicker than this). • Limited Stock Available – the Goods will need to be ordered from the supplier or transferred from another Audio House store. Audio House aims to have the Goods dispatched to you within 5-15 business days. • If we are unable to fulfill your order, you will be offered an alternative or given a refund for the unavailable product.
9.8 AirCon products: • Prices stated are applicable for HDB apartments only. • Additional charges may apply for private properties due to the size of the house/building, complications of pipe run.* • *Please arrange for a site survey.
9.9 HiFi products: • Prices include only basic installation, and exclude the running of cables and hanging /mounting of speakers.

10. PICK-UP OF GOODS IN STORE

10.1 Many Goods can be picked up from Audio House store at Bendemeer rather than being dispatched to you. Where you wish to do this you will need to nominate this option when you place your Order. Please note that some Goods are not available for pick up from store.
10.2 Only the relevant Audio House Account holder may pick-up in-store Goods ordered on that Account.
10.3 If you choose to pick up your Order in store, you have the following two options: • “Same day” - Goods ordered before 3 pm on a business day should be available for pick up in store after 3 pm on the same business day and Goods ordered after 3 pm on a business day should be available for pick up in store on the next business day; or • “Next Day” - Goods ordered before 3 pm on a business day should be available for pick up in store the next business day and Goods ordered after 3 pm on a business day should be available for pick up in store the business day after the next business day.
10.4 When picking up Goods in store: (a) you must provide photo identification (current drivers license, passport or Keypass) to store staff to verify that you are the purchaser. If requested, you must allow Audio House to take a copy of this identification for fraud prevention purposes. The copy will not be used by Audio House for any other purpose or disclosed to any person outside of Audio House; (b) store staff will also check your signature against the signature on any credit/debit/payment card used to purchase the Goods. You must therefore ensure that you bring this card when picking up the Goods; (c) you will also need to bring the email that Audio House has sent to you confirming that the stock is available for pick-up; and (d) store staff have the right to refuse collection of Goods if you cannot or will not satisfy the requirements set out above. In this event Audio House will contact the person who placed the Order using the contact details provided.
10.5 In respect of the estimated time for collection, references to “same day” or “next day” on the Website refer to weekdays and exclude weekends.

11. DELAY IN AVAILABILITY OR DELIVERY OF GOODS

11.1 You agree and acknowledge that: (a) Audio House does not guarantee the delivery or availability of Goods; (b) events outside Audio House’s control may cause delays, or in some circumstances, prevent your Goods from being delivered or available for pick-up in store; (c) delays are particularly likely to occur around Christmas, Easter and public holidays; and (d) except to the extent expressly set out in these Terms and Conditions or otherwise required by law, neither Audio House nor any of its agents will be liable to you, or any other person, for any loss, damage, cost or expense suffered as a direct or indirect result of any delay in delivery of the Goods to you or delay in the availability of Goods for pick up in store, whether in contract, negligence or any other tort, equity, restitution, strict liability, under statute or otherwise at all.

12. REFUNDS OF YOUR MONEY

12.1 Where Audio House is obliged to refund your payment pursuant to these Terms and Conditions, Audio House aims to initiate your refund within 30 days. The additional time that it takes for you to actually receive your refund will depend upon how quickly your financial institution processes the refund.
12.2 Except to the extent otherwise required by law, Audio House will not be liable to you, or any other person, for any loss, damage, cost or expense suffered as a direct or indirect result of any delay in you receiving any refund due to you, whether in contract, negligence or any other tort, equity, restitution, strict liability, under statute or otherwise at all.

13. RETURNS/FAULTY OR DAMAGED GOODS

13.1 You should check your Goods as soon as they are delivered to you in order to ensure that: (i) they are what you ordered; and (ii) they are not damaged or faulty. If this is not the case you should contact Audio House as soon as possible.
13.2 If you have a problem with any Goods or otherwise wish to return them please refer to Audio House’s Returns Policy which forms part of these Terms and Conditions. Please note that, in addition to contacting the manufacturer or any Audio House store, you can also contact us.
13.3 When returning Goods: (a) please provide Audio House with your proof of purchase; (b) it is a requirement for the fulfilment of refunds, exchanges and warranties that Customers use their best endeavours to return all out-of-the-box accessories (such as power cords and batteries) supplied at the time of original purchase. Customers are also encouraged to use the original packaging where possible in order to avoid damage in transit.
13.4 You are not entitled to any refund or exchange just because any packaging is damaged in transit. The packaging exists to protect the Goods themselves.

14. PRICE MATCH POLICY

14.1 Price match is subject to black and white proof shown in-store, and verification by Audio House staff.
14.2 Price match is promised up to 7-days upon collection of goods or delivery.
14.3 Price match will be refunded via credits in Audio House membership account, which is equivalent to cash with no minimum spend. Credits will be refunded within 30 days from purchase.
14.4 Price difference for price match will not be entitled for Cashback.
14.5 We match any price listed in Singapore, by authorized dealers.
14.6 Each customer is only entitled to purchase 1 unit each of matched-price item.

15. MORE INFORMATION ABOUT AUDIO HOUSE LIABILITY TO YOU

15.1 To the full extent permitted at law, Audio House is not liable for any loss of profit, loss of revenue, loss of business, loss of bargain, loss of savings, loss of data, loss or goodwill, loss of reputation, the cost of obtaining replacement or alternative goods or the cost of other remedial measures, or for any indirect, special, economic or consequential loss, arising in connection with any Order or Account.

16. PRIVACY

16.1 Audio House policy on the collection, use and disclosure of customers’ personal information is set out in its Privacy Policy which forms part of these Terms and Conditions.

17. WEBSITE TERMS

17.1 Your use of the Website is governed by the Website Terms of Sale.

18. GENERAL

18.1 Audio House reserves the right to amend these Terms and Conditions at any time. Any amendment will take effect from the time that it appears on the Website. The Terms and Conditions which apply at the time that you place your Order are the Terms and Conditions which will apply to your Order.
18.2 Any provision in this agreement which is invalid or unenforceable in any jurisdiction is to be read down for the purpose of that jurisdiction, if possible, so as to be valid and enforceable, and otherwise shall be severed to the extent of the invalidity or unenforceability, without affecting the remaining provisions of this agreement or affecting the validity or enforceability of that provision in any other jurisdiction.
18.3 These Terms and Conditions are governed by the laws of Singapore.